I opted paid service for filing income tax return since it required home loan calculation as well. All documents were uploaded as required. But it my responsibility to remind them of reviewing those documents and calculate the final tax amount. Even after reminding them on phone, all I get in reply is "documents not complete". I doubt whether they will be able to help file tax return on time or I need to look for a CA whom I can meet in person. Forget about the money paid for this service well in advance.